Privacy Statement
Hair Replacement Specialists are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998 and as defined for this purpose the data controller is: Hair Replacement Specialists, Maxwell’s Corner, 1-3 Norton Road, Stockton-on-Tees, TS18 2BW, United Kingdom.
We will only collect information from you to process and manage your order; to allow us to provide you with an excellent service and to maintain and update our records. We will not communicate with you regarding additional products or services by e-mail, facsimile, telephone or other method unless you have given us your consent to do so and will not pass such details to another third party without your permission. We will never collect sensitive information about you without your consent.
The type of information that may be collected about you includes but is not exclusively restricted to your personal details such as name; address; phone number; e-mail address and/or order details and financial information relating to credit and debit card transactions via the website.
The information held by us about you will be accurate, current and relevant. You can check the information held about you by contacting us and if any of your data is found to be inaccurate, we shall promptly rectify this by deletion or correction as appropriate.
Please be aware that although the Internet is not a secure medium, we have put in place various security measures to protect any data or information we may hold about you and guarantee that such data or information shall be held securely in accordance with our internal security policy and the Laws of England. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
This does not affect your statutory rights as a consumer.
In the event that Hair Replacement Specialists is sold or integrated with another business, then information held about you may be disclosed to our advisers and/or any purchasers and their advisers.
If you have any further queries about privacy and your rights, please contact us at enquiries@hairreplacementspecialists.co.uk or alternatively; further information regarding the Data Protection Act is available from the Information Commissioner at: www.informationcommissioner.gov.uk
With fine hair on the rest of my head, I’d started looking for a solution that would clip to the top of my head and then blend with my own hair which I felt would be cooler than a full wig, especially as I get hot flushes.
Plenty of shops now sell hairpieces as fashion items but it can be humiliating to those of us with a real need for a hair service. I found the right product on the internet but I didn’t want mail order because I wanted to see the quality, thickness and colour. Eventually I discovered a local shop specialising in hair solutions called Additional Lengths in Stockton.
I called at the shop and was immediately impressed with the amount of stock available. I wasn’t made to feel uncomfortable when I described what I needed and an appointment was made for a consultation the following week. When I returned, I was introduced to Victoria, who specialises in hair replacement. I was taken to the rear of the shop where a discreet curtain was drawn around me to my relief, before Victoria came back with a selection of real hair pieces for me to try. I soon found one that was suitable and I was surprised at how it held really well, onto my own hair, which I’d feared was too thin. Victoria ensured that it fit well and could be styled in the way I wanted, then a further appointment was made by which time, she would have the hair styled ready to be trimmed to my face and required length.
When I returned, Victoria professionally cut in a fringe and shaped the piece into my face before trimming the length. Once again the service was discreet and she then talked to me for some time about the causes of hair loss, ensuring that I understood my own particular problem. She then fully explained how my new hair piece was constructed and how best to care for it before presenting me with a goody bag with grooming brushes and suitable hair treatments.
Later that day, I picked up my grandson from school. I hadn’t met his teacher before, so she asked him who I was before saying “aren’t you lucky to have such a good looking Grandma!”
A couple of weeks later, I received a follow-up call from Victoria to check that I was happy with my hair.
So, thanks to Victoria and her team, I can now hold my head up once again. Yours is truly a bespoke, much needed, thoughtful and good quality service for which I’m so grateful and will use again and again.
Best Wishes
Pat Cook
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